Essam Al Hashimi,Head of Food Trade Control Section at the Food Safety Department of Dubai Municipality. (Supplied Photo)

The smart system launched by the The Food Safety Department of Dubai Municipality allows customers to print their export health certificates for food electronically without the need for visiting the Municipality offices to print the certificates … reports Asian Lite News.

Essam Al Hashimi,Head of Food Trade Control Section at the Food Safety Department of Dubai Municipality. (Supplied Photo)

The Food Safety Department of Dubai Municipality has launched a smart system that allows customers to print their export health certificates for food electronically without the need for visiting the Municipality offices to print the certificates.

The move is in line with the wise guidance of the government towards smart direction and reducing the number of customers in the offices by offering ways for completing their transactions online.

Essam Al Hashimi, Head of Food Trade Control Section at the Food Safety Department of Dubai Municipality stressed that the new smart system will contribute significantly to saving time and effort of the customers.

He pointed out that the Department receives about 2,000 customers monthly for this purpose at the rate of 9,000 transactions per month.

“The smart system will have a significant impact in reducing the number of customers in the Municipality offices and achieve customer happiness through the provision of online services, which saves them the trouble of visiting the Municipality in person. In addition to that it will also contribute in saving the number of papers that were previously consumed in the Municipality through the printing process,” said Al Hashimi.

He said that the department has also provided a smart system that allows officials in countries where food shipments have been exported to verify the certificate using the QR code or through the Dubai Municipality website.

Al Hashimi added that the Municipality always aims to implement all practices that would achieve customer happiness and satisfaction by providing them with the opportunity to benefit from the Municipality’s services through smart electronic means.

“The smart system supports the Dubai Smart Plan 2021, announced by His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council. It is worth mentioning that he has declared 2021 as the deadline for the last government paper transaction as part of the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform the Government of Dubai into a smart model,” he added.

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