Role of AI in enhancing visitor experience & library services

SILC 2023 receives in-depth insights from global library experts on emerging technologies, sustainable knowledge models, climate action, and more…reports Asian Lite News

The 10th anniversary edition of the two-day Sharjah International Library Conference (SILC) is underway at the 42nd Sharjah International Book Fair (SIBF). Librarians, academics, and other industry professionals from around the world are holding key discussions on this first-of-its-kind platform in the region, and have turned the spotlight on the themes of sustainability, collaboration and emerging technologies like artificial intelligence (AI) that are key to advancing this vital sector locally and globally.  

ALA President Emily Drabinski during the opening day of the conference

The fruit of a decade-long collaboration between the Sharjah International Book Fair and the American Library Association (ALA), SILC has crossed an important milestone this year in enabling the professional development of librarians and those in related fields, and facilitating ideas and expertise exchange. 

General photos during the opening of the Sharjah International Library Conference (SILC) at the 42nd Sharjah International Book Fair (SIBF)

Welcoming attendees to the conference, HE Ahmed bin Rakkad Al Ameri, CEO of SBA, said: “We take pride in the fact that Sharjah is the only place hosting this conference outside the United States, in collaboration with the ALA. We also take pride in the fact that we will soon celebrate the centenary of the founding of Sharjah’s public libraries. We have achieved significant accomplishments in emphasising the role of the library in building communities, welcoming over 700,000 visitors between 2019 and 2023 to our public libraries in the emirate, offering over 6 million titles in 33 languages. We thank His Highness Sheikh Dr. Sultan Bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, who made books the cornerstone of human development.”

Dr. Al-Anoud Subahi, Assistant Professor and Supervisor of the IT Department at King AbdulAziz University in the Kingdom of Saudi Arabia during the session titled ‘Artificial Intelligence and Multimedia facilities in school libraries: Possibilities for the Future’ during SILC 2023

Describing Sharjah’s hospitality as nothing short of extraordinary, ALA President Emily Drabinski, remarked: “This 10th edition of our conference is a momentous occasion, and provides us yet another opportunity to collectively explore, learn and strategise ways we can continue to make libraries worldwide even more wondrous. I wholeheartedly believe in the value of our work; in the power of collaboration, connection and cooperation. It is a privilege to be in a place that truly understands the transformative potential of libraries, its role in cultivating environments conducive to reading, and its nurturing endurance in service of communities. Through reading, people are able to expand their horizons beyond their immediate circumstances, envisioning diverse ways of being, knowing and exploring. If reading represents a practice of freedom, then libraries stand as bastions of that very freedom. They possess the ability to adapt and evolve, and through this conference we hope to make that evolution optimal.”

SILC 2023 receives in-depth insights from global library experts on emerging technologies, sustainable knowledge models, climate action, and more.

Officially commencing, after a full day of pre-conference workshops, the library conference is featuring diverse discussions and debates on wide-ranging topics pertinent to shaping a robust future for libraries worldwide.

Amongst over a dozen discussions that featured on the first day of the conference, one titled ‘AI and Libraries: Impact, Challenges and Opportunities’ explored the impact, challenges, and opportunities presented by artificial intelligence in libraries. Dr. Al-Anoud Subahi, Assistant Professor and Supervisor of the IT Department at King AbdulAziz University in the Kingdom of Saudi Arabia, shed light on the history of AI, its potential influence and application within libraries, and how librarians are utilising AI to enhance various aspects of their work.

Eman Bushlaibi, director of SPL during the session at SILC 2023

Expanding on the subject, Dr. Subahi said, “One practical use case of AI is locating a certain book within the library or even recommending a book for a certain subject matter or genre. The power of AI can also provide a personal experience for visitors using data about the books they have read in the past, curating a reading list for them to read in the future. AI can also help greatly when it comes to cataloguing and library databases, streamlining the process and making the library experience even better for both visitors and library professionals. A more controversial use of AI is the process of writing books, as with any new technology, it’s important to find a balance and not rely on technology completely. AI can be used to help the writing process such as ‘Task Oriented Authoring Tools,’ but it will not replace the human element, just as a calculator did not replace the mathematician.”

Technologies such as AI and robotics are also turning a new page within library spaces, and this was demonstrated during a session titled ‘Artificial Intelligence and Multimedia facilities in school libraries: Possibilities for the Future’ where Raghunathan. M.O, Senior Librarian at GEMS Modern Academy in Dubai showcased an exciting robot assistant that can be deployed in libraries. This AI powered assistant can provide a plethora of information including the location of certain books, recommendations for the visitor, as well as summaries and more detailed information about a title. This opens a new world for libraries and can provide a personalised service for every visitor.

Additional coverage of subjects such as enhancing the digital reading experience for the latest generation, “Gen Alpha,” and shedding light on how libraries can adapt to their unique needs, the conference also addressed the transformation of school libraries into vibrant learning resource centres, recognising the exemplary efforts made by the UAE Ministry of Education to make this a reality. Holding this important conference at the SIBF 2023 venue has also provided librarians and other industry professionals an opportunity to visit exhibits by participants from 109 nations worldwide, meet with authors and publishers to gain a wealth of insights and first-hand knowledge about the latest developments in their sectors, their challenges and opportunities.

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