Smart transformation reduces number of visitors at Dubai Municipality centers … reports Asian Lite News.
Smart transformation of Dubai Municipality services has reduced number of visitors to its centers significantly. As per the reports of Dubai Municipality’s customer service centers there has been a decrease of more than 20% of the total visitors during the first half of this year compared to the first half of 2017.
The Municipality centers are witnessing new quality initiatives to reduce the visits of their customers, which are joint centers that include the services of a number of other local departments, establishments, government bodies and private companies that provide various services.
Khater Al Nuaimi, Director of Municipality Centers Department said that during the first half of this year, the Municipality’s centers received 627,000 transactions, whereas, in the same period last year, the number was 800,000.
It is worth mention that the Municipality centers provide services of Roads and Transport Authority, Dubai Electricity and Water Authority, Dubai Finance Department, Department of Economic Development, Dubai Courts, General Directorate of Residency and Foreigners Affairs, Citizenship and Passports Department, Ministry of Foreign Affairs and International Cooperation, Ministry of Community Development and General Authority for Pensions and Insurance.
They also host many private entities such as Etisalat, du, private companies that carry out transactions of a number of service departments and institutions and other private offices, in addition to banks to facilitate banking transactions of Municipality centers.
Al Nuaimi said the percentage of customers for the services of Dubai Municipality is the lowest among the customers of other parties. “This is due to the Municipality’s continuous efforts to transform the services into smart services and to train its customers to complete their transactions on their own and automatically without having to visit the Municipality centers, which is done through the Apps for Dubai Municipality services that can be downloaded on smart phones. The Municipality also seeks to monitor customer feedback in the centers and find the best and easiest ways to facilitate their transactions,” he said.
“We have also organized the Smart Monday initiative, which is held on Monday every week at Al Kifaf Center to train the customers to complete their transactions on their own without the need to visit the centers,” said Al Nuaimi.
He revealed that the Municipality has a project to soon transform all the Municipality centers into smart centers by agreement and coordination with the partners in the centers and transferring the spaces allocated to them to smart halls unified in character, development and inspiration in line with the vision of the Government of Dubai.
