UAE increasing use of robots in public life  

The Ministry of Finance has completed the second phase of its internal transformation journey towards RPA….reports Asian Lite News

Robots are increasingly being integrated into public life in the UAE, with government entities and companies encouraged to use robotics and artificial intelligence to improve service efficiency and business development across all sectors.

The presence of robots in public places, government and private entities and institutions has become commonplace, as they are seen as official employees capable of meeting requirements and completing transactions with ease, speed, and extreme accuracy.

Yesterday, the Ministry of Finance announced the provision of 39,000 human work hours through adopting Robotic Process Automation (RPA) to process over 1.8 million transactions with an accuracy exceeding 98 percent. This has led to significant improvements in productivity and efficiency, taking a further step towards transitioning to a knowledge-based and innovative economy. It aligns with the goal of making the UAE the world’s best country by its centenary in 2071.

The Ministry of Finance has completed the second phase of its internal transformation journey towards RPA.

The ministry now utilises robots (software applications performing automated tasks), with chatbots being one of the most common types. These manage phone or online interactions between institutions and their clients. The Ministry of Finance uses them on its digital procurement platform, speeding up processes from 60 days to 6 minutes. This fosters greater competition for government contracts by allowing more small companies to participate.

Today, the use of such robots is increasingly spreading in the public sector as government entities seek to improve efficiency and customer services. The Emirates Health Services Foundation announced equipping its health facilities with a “blood drawing robot,” making it the first regional institution to use this robot. Studies indicate its ability to save 80 percent of the time required by the staff and 50 percent of patients’ waiting time for blood drawing services.

This announcement was made during the “Arab Health 2024” exhibition and conference, currently ongoing in Dubai, where the foundation participates as a strategic partner in healthcare services with four main axes.

The “blood-drawing robot” is not just a mechanical marvel; it’s a testament to the UAE’s focus on cutting-edge technology. Equipped with artificial intelligence and infrared technology, it promises efficient and accurate service, setting a new standard for healthcare automation.

Recognising the global demand for robotics expertise, the Mohamed bin Zayed University for Artificial Intelligence (MBZUAI) has taken a forward-thinking step. Launching two new departments dedicated to robotics and computer science, the university seeks to cultivate the next generation of AI and robotics leaders. Their focus on human-centric and autonomous robots aligns perfectly with the country’s vision for a technology-driven future.

Dubai’s status as a magnet for tech giants was further cemented in March 2023 with the opening of UiPath’s regional headquarters. This leading robotic process automation company chose the UAE for its dynamic scene, solidifying the country’s position as a global innovation hub.

The UAE’s embrace of robots extends far beyond healthcare and academia. They act as educational consultants, lecturers, broadcasters, surgeons, pharmacists, customer service representatives, even maritime rescuers! This diversity showcases the boundless potential of robotics, transforming sectors across the board.

Dr Ali Al Belooshi, Consultant Orthopedic and Joint Replacement Surgeon and Vice President of the Orthopedic Division at the Emirates Medical Association, exemplifies the success stories enabled by robotic technology. Since embracing AI and robotic tools, he has set a world record, performing over 1500 artificial joint surgeries with a remarkable 99 percent success rate. This incredible achievement highlights the life-changing potential of robot-assisted surgery. (ANI/WAM)

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